top of page

How does this work?

The House Kat Pet Sitting LLC

Step 1. Request a Time to Pet Account- Include all details on the questionnaire

If you like all that you’ve seen from The House Kat and feel that we would be a great fit, please submit necessary information on the new client portal for review and you will hear back promptly. Click the Green "Create New Account" button.

Step 2: Account Approval

Please allow time for a review of your information. The information provided will determine if your account will be approved. If your account is approved we will proceed to step 3. If the information provided determines that Kat would not be the right fit for you, such as location or constant care situation, we will inform you and provide assistance in finding a pet sitter to better meet your needs. 

Please allow at least 48 hours for account approval. 

Step 3: Meet & Greet

Once your account has been approved, you may request to book a meet and greet. At the meet & greet, we will go over routines, feeding instructions, location of needed supplies, home access, and emergency preparedness.

Step 4: Schedule Services

Welcome to the pack! After completing a successful in-home meet and greet, you will receive the go ahead to book services on the Time to Pet client portal.

Booking & Cancellation Policies

Pets (like humans) are most comfortable in their own homes. Your pets' emotional well-being matters, and it's important to make sure your absence is as stress-free for your animal as possible. Making sure your pets are in a familiar environment, with a stable food and exercise routine, is a safe and healthy way to allay their fears. Book your pet sitter or dog walker as much in advance as possible.

The House Kat requires that you agree to reading and understanding the fees associated with service pricing, travel time fees, processing fees, and taxes prior to submitting a booking request with The House Kat. The House Kat is a Certified Professional Pet Sitter and has CPR/first-aid and Fear Free certifications. The House Kat is bonded and has insurance through Pet Sitters Associates. The House Kat is a full-time solo service provider.

 

Once a meet & greet has been completed with you and your pets, the next step is to document agreements, and obtain all necessary information prior to submitting your first booking request.

 

The Pet Owner agrees to having read and understands the following:

 

Your personal combined rate (service price + travel fee + 4% credit card surcharges) will display on your Time to Pet account when requesting to book services. A 7% total Local and State tax will be applied to each invoice. Service Area Map located here: https://www.thehousekatpetsitting.com/service-area-map. If you have any questions regarding these charges, please reach out.

The service price can be found here:

https://www.thehousekatpetsitting.com/pet-services-pricing

Your personal displayed rate in your Time to Pet account is determined by the base price of service plus surcharges, plus any additional travel fee according to mileage to your home address if over 10 miles from The House Kat's Home office. The closest landmark to The House Kat home office is KFC on 30th and Potter (zip 68112).

Travel fee:

11-15 miles=$10 per visit

16-20 miles=$15 per visit

21+ miles=$20+ per visit

 

Miles are determined by Google Maps.

 

If you have any questions regarding agreements, please email Kat or call 4025226778.

 

AVAILABLE HOURS: Office hours are Monday-Friday from 9 A.M. to 6 P.M. The office is closed on weekends and federal holidays. Contact The House Kat via email or call 4025226778. During office hours, Kat will respond to calls and emails as soon as possible. If it is after office hours, please expect a delay in response time unless your pet is under current care by The House Kat.

 

Walks are scheduled between 9 A.M. and 4 P.M. unless otherwise requested. Play & Potty Breaks and Cat Call visits are scheduled between 7 A.M. and 9 P.M., 7 days per week, 365 days per year. Slumber parties are scheduled overnight from 9 P.M to 6 A.M. and bed & breakfast visits are scheduled between 530 PM and 830 P.M. for bedtime and 6 A.M. and 830 A.M for breakfast, 7 days a week, 365 days per year (unless The House Kat is on planned and communicated vacation). The House Kat will do her best to arrive on time, but does not guarantee specific time slots. Kat allows a two-hour time frame, unless pet(s) require medical care, in which a one-hour window will be applied. E.g., If scheduled for noon, Kat may come as early as 11 A.M. or as late as 1 P.M.

CARE TERMS OF SERVICE:

It is expressly understood that the Pet Guardian retains the services of The House Kat as an Independent Contractor and not as an employee. The House Kat shall be responsible for insurance and all statutory declarations and payments with regard to income tax and where applicable. The House Kat undertakes to perform scheduled services in an attentive, reliable, and caring manner and the Pet Guardian undertakes to provide all necessary information to assist in this performance.The care and services will be provided at the owner's address or take place outdoors for walks and field trips as requested by the Pet Guardian. Pet Guardian agrees to notify The House Kat of any concerns within 24 hours of completion of services.

 

It is the Pet Guardian's responsibility to provide identifying information and written instructions for their pet(s) in their Time to Pet account. Pet Guardian is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies.

 

All of The House Kat's services will be time and GPS tracked. Client must submit all requests via Time to Pet and Client will provide a leash and harnesses/collars for all dog walks.

 

The House Kat provides a variety of customizable in-home pet services and outdoor activities. Exact visit times, duration, and services are booked with each individual Pet Guardian and will be detailed at the time of booking and on the invoice.

 

PAYMENT: An invoice is presented once a booking request is approved.

 

Pet Guardian agrees to pay all charges accrued for services rendered. Pet Guardian authorizes any purchase of necessary for the satisfactory performance of duties. Pet Guardian understands that for booking availability reasons, a 100% deposit is required to confirm all bookings. Deposits are due at the time of booking to confirm once your schedule has been verified. Payment is due by 11:59 p.m.on the due date listed on your invoice. Costs of all purchases and related service fees will be reimbursed to The House Kat on the due date listed on the invoice. Your invoice is available to you in Time to Pet and pet guardians may make manual payments before auto charges occur. If a card is on file, payment will auto charge at midnight once the invoice is past due. If no card is on file, this will result in a 3% late fee. Payment will need to be made promptly in order to avoid further late fees. For every 7 days past the due date, a 1% late fee will be applied to the invoice total.

 

Pet Guardian agrees to let The House Kat know if there are any concerns or questions about the invoice prior to the listed due date on the invoice.

Pet Guardian agrees to let The House Kat know if there are any concerns or questions about the invoice prior to the listed due date on the invoice.

Forms of payment accepted:

Venmo @thehousekat

Cash

Cashapp $thehousekatomaha

Invoice ACH or card payment

 

Confirmation of all payments may be viewed in Time to Pet once received and applied. If requested, The House Kat will email a receipt. TTP invoices are always available to view in the Pet guardians Time to Pet account.

 

CONFIDENTIALITY/SECURITY/PROPERTY: This agreement gives The House Kat and its representatives authorization to enter the Client’s listed address as needed to perform agreed upon services. Client agrees to properly secure the home prior to leaving the premises. Your dog will never be let off leash during walks for any reason, except for medical emergency. It is Omaha city law to have dogs on leash when off the owner’s property. The House Kat will re-secure the home to the best of its ability at the end of each visit. The House Kat accepts no liability for any breach of security or loss of or damage to the Pet Owner's property if any other person has access to the property during the term of any scheduled care. The House Kat warrants to keep safe and confidential all keys, remote control entry devices, access codes, and personal information of the Pet Owner and to return same to the Pet Owner at the end of the contract period or immediately upon demand. Client expressly gives The House Kat the authority to employ a locksmith on their behalf and to promptly reimburse The House Kat for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener.

 

The House Kat is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.

 

The House Kat shall not be liable for any mishap of whatsoever nature which may befall a pet or caused by a pet who has unsupervised access to the outdoors (i.e. doggy door).

 

The House Kat shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client’s pet(s).

 

SOCIAL: Client authorizes that all pet(s) pictures taken by The House Kat may be used on The House Kat's website, social media, and/or marketing materials for promotional purposes. 

 

SNOW/INCLEMENT WEATHER: The homeowner is responsible for making arrangements for snow removal. If the temperature is less than 20 degrees Fahrenheit or snow/ice/rain makes walking difficult, walks will be shortened, and Kat will spend inside time with your pet so they still get love and enrichment for the duration of the visit.

HEAT: In extreme heat (temps above 90) walks will be shortened and enrichment (puzzles, cuddles, etc) will be provided as a substitute.

 

EMERGENCY PLAN: In the case of an emergency, inclement weather or a natural disaster, the Client authorizes The House Kat to use reasonable judgment for the care and well being of Client’s pet(s) and residence. The House Kat will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of The House Kat.

 

This Agreement shall be construed, interpreted and governed in accordance with the laws of the State of Nebraska and should any provision of this agreement be judged by an appropriate court as invalid, it shall not affect any of the remaining provisions whatsoever.

 

The House Kat reserves the right to terminate this contract at any time if The House KAT, in her sole discretion, determines that the Client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or The House Kat. If concerns prohibit The House Kat from caring for the pet, The House Kat will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes The House Kat to place the pet in a licensed kennel with all charges and fees arising to be the responsibility of the Client.

 

The House Kat reserves the right to refuse service to any client, at any time, for any reason.

CANCELLATION POLICY:

The House Kat uses your booking to plan availability for others. When you book, The House Kat reserves exclusive time for you and your pets and has likely turned away other clients during your scheduled time. In the event that The House Kat needs to cancel due to an emergency/illness/weather, your account will be credited 100% for your booking for future services.

 

For booking availability reasons, a 100% deposit is required to confirm all bookings. Deposits are due at the time of booking to confirm once your schedule has been verified.

 

To cancel, please submit a written request through the Time to Pet booking change feature found in the scheduling tab. Cancellations made with proper notice will incur a 50% cancellation fee. Failure to provide proper notice of cancellation will result in a 100% nonrefundable charge for all visits.

 

Proper Notice of Cancellation:

  • Daily/Weekly Mid Day Play & Potty Breaks or Dog Walks: 24 hours notice of cancellation

  • Single or 2x Visit Cat Calls, House Sitting, or Other Pet Sitting: 48 hours notice of cancellation

  • Holiday, vacation, slumber party, bed & breakfast, transportation, AND cat calls, play/walk/potty break, or other visits extended to 3+ days: 14 days notice of cancellation

 

All deposits become open payments for future bookings if proper notice of cancellation is given. Cancellation must be received in writing via Time to Pet booking change request.

The House Kat reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled without proper notice prior to the scheduled service.

 

The House Kat does not waive cancellation fees for illness, including COVID, travel interruptions, trip cancellations, or weather. The House Kat is happy to cooperate with your travel insurance provider should they need documentation from your pet sitter. If The House Kat arrives to your home for a scheduled appointment and has no way to enter, services are no longer needed, or Kat is otherwise unable to perform services due to a client's communication error, the full amount will be due. Please communicate changes or cancel via your TTP account. The House Kat reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled with less than 24 hours’ notice prior to the scheduled service.

 

HOLIDAYS: Holiday bookings require a 100% deposit. If your visit or part of your visit is scheduled to occur on Thanksgiving, Christmas Eve, or Christmas, there is an additional PER VISIT charge of $15 added to your invoice total to include overnights. An additional per visit charge of $10 will be added to services scheduled over Easter, July 4th, Labor Day, Memorial Day, New Years Eve, or New Years Day to include overnight stays. Visits canceled on Holidays are subject to a 50% cancellation charge if canceled 15 or more days before first date of scheduled services and a 100% charge if canceled with 14 or less days from the first date of scheduled services. Full payment is required at time of booking for any Thanksgiving or Christmas holiday booking.

MEDICAL VETERINARY RELEASE: Vet must be listed in TTP. In the event of an emergency, The House Kat shall contact the Pet Owner at the numbers provided to confirm the Pet Owner's choice of action. If the Pet Owner cannot be reached in a timely manner, The House Kat is authorized to:

  1. Transport the pet(s) to the listed veterinarian;

  2. Request on-site treatment from a veterinarian;

  3. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.

By agreeing to these terms of service, the Pet Owner hereby authorizes the attending veterinarian to treat any pets as listed on the pet Information sheet and the pet owner accepts full responsibility for all fees and charges incurred in the treatment of any pets. The House Kat is authorized to transport pet(s) to and from the veterinary clinic for treatment or to request "on-site" treatment if deemed necessary. If the pet owner cannot be reached in case of an emergency, The House Kat shall act on the Pet Owner's behalf to authorize any treatment excluding euthanasia. Client accepts responsibility for all medical expenses and other damages resulting from an injury to The House Kat, other persons or other animal(s) caused by the Client’s pet(s) as well as damage to the Pet Owner's property. The House Kat is released from all liability related to transporting pet(s) to and from any veterinary clinic or kennel, the medical treatment of the pet(s), and the expense thereof.

 

MEDICATIONS: The client is responsible to provide The House Kat with detailed instructions in TTP including medical conditions and medication dosage, frequency, and how to administer medications to the pet(s), refill instructions if applicable, along with an in-person demonstration during the M&G if needed. The House Kat will attempt to administer medications as prescribed. However, if the pet(s) refuse to cooperate or becomes violent, The House Kat will not be held liable for the consequences resulting from missed medications, or incorrect instructions that may arise when caring for your pet(s). The House Kat will not honor any instructions outside TTP.

“Always Free” Services included with booking pet sitting or house sitting services:

  • Initial Consultation

  • General Home Safety Checks & Alarm Systems Armed

  • Turning on & off lights, and other home safety deterrents

  • Bringing in mail, newspaper & packages

  • Watering indoor plants (outdoor may incur extra charges)

  • Putting out & bringing in trash & recycling

FAQs

FAQs

Q: Why should I book The House Kat?

A: The House Kat is a certified professional pet sitter with over 30 years of responsibly and dependably caring for pets, people, and homes. The House Kat will always be gentle and make your animals' safety a priority.​

 

Q: What is enrichment?

A: Directly from the ASPCA website: enrichment refers to activities that allow dogs to engage in their innate behaviors, such as playing, chasing, smelling, chewing and scavenging. By allowing your dog to engage in these behaviors, you allow them to be physically, emotionally, and mentally satisfied. Dogs who don’t receive stimulation tend to find ways to enrich themselves, resulting in unwanted behaviors.

 

Q: What kind of animals do you care for?

A: As long as The House Kat has written instructions and the owner feels comfortable after the meet & greet, Kat will take care of any critter from geckos to horses to include animals of all sizes and breeds! Dogs, cats, sheep, goats, chickens, ducks, birds, horses, donkeys, alpacas, cattle, pigs, lizards, turtles, fish, hamsters, gerbils, guinea pigs and more!

 

Q: How many visits do I need?

A: For dogs with access to a doggy door, 2 visits per day is suggested. Those without access usually do okay with 3. For those with special needs or puppies under 1 year, overnight stays along with 2 drop-ins midday visits are suggested. Most cats and caged animals are fairly self sufficient but The House Kat requires one visit per day. This is to ensure the safety and security of both your pet(s) and your home.

 

 

Q: Are you licensed and insured?

A: Yes, The House Kat Pet Sitting LLC is registered with the state of Nebraska and insured and bonded through Pet Sitters Associates..

Q: Do you have references?

A: Yes! I am more than happy to provide you with references.

You can also read the reviews pet parents have left here.

 

 

Q: How soon in advance should I book services?

A: To ensure availability please book services as soon as you are aware you need them. The House Kat books up for overnights 2-3 months in advance.

Q: When is payment due? Is a deposit required?

A: An invoice is presented once a request is approved. Payment is due upon completion of services. A 100% deposit is required for all overnight stays and extended vacation drop ins (over 5 days) and is due at the time of booking.

 

 

Q: Do you care for elderly or special needs pets?

A: Provided the animal does not need constant care, and written instructions are given, Kat will take on any beloved pet and administer medications or medical treatments as instructed. Kat is a former CNA and is certified in pet CPR/first-aid. This includes shy/timid/fearful/reactive animals who need a little extra love and patience.

Q: I Have A Neighbor/Friend/Family/Etc Who Can Stay With My Pets At Night. Can You Just Do Daytime Care?

A: To ensure continuity in routine and care provided, I do not job share with neighbors, friends, family members, or other pet sitters. Insurance and liability is null and void if this is not followed and I take the safety and well-being of your pets very seriously.

Q: Do you charge extra for multiple pets?

A: No. Drop-in visit options start at 20 minutes in duration, however, if a visit goes beyond the scheduled duration for care, additional charges will apply. Same with overnights (9p-6a).

 

 

Q: Do you board pets?

A: No, The House Kat does not provide boarding services at this time.

 

 

Q: What hours do you provide service?

A: Booking is based upon availability and by appointment only. Office hours are Monday-Friday from 9 A.M. to 6 P.M. The office is closed on weekends and federal holidays. The House Kat's office line is (402) 522-6778 or email: thehousekatomaha@gmail.com. During office hours, Kat will respond to calls and emails as soon as possible. If it is after office hours, please expect a delay in response time unless your pet is under current care by The House Kat.

 

Walks are scheduled between 9 A.M. and 4 P.M. unless otherwise requested. Play & Potty Breaks and Cat Call visits are scheduled between 7 A.M. and 9 P.M., 7 days per week, 365 days per year. Slumber parties are scheduled overnight from 9 P.M to 6 A.M. and bed & breakfast visits are scheduled between 530 PM and 830 P.M. for bedtime and 6 A.M. and 830 A.M for breakfast, 7 days a week, 365 days per year (unless The House Kat is on planned and communicated vacation). The House Kat will do her best to arrive on time, but does not guarantee specific time slots. Kat allows a two-hour time frame, unless pet(s) require medical care, in which a one-hour window will be applied. E.g., If scheduled for noon, Kat may come as early as 11 A.M. or as late as 1 P.M.

 

 

Q: Do you charge a holiday fee?

 

A: If your visit or part of your visit is scheduled to occur on one of the Holidays listed below, there is an additional PER VISIT charge of $15 added to your invoice to include overnights. Full payment is required at least 2 weeks in advance of any major holiday booking. Christmas Day, Christmas Eve, Easter, July 4th, Labor Day, Memorial Day, New Years Day, New Years Eve, and Thanksgiving. Visits canceled on Holidays are subject to a 100% charge if canceled 7 or less days before scheduled services.

Omaha Area Pet Sitters
CPPS Certificate
Pet Sitters Associates
Pet Sitters International
bottom of page